Inside Sales Representative

Livonia, MI

Full Time

Sales - 1735

Experienced

We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovated solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.

We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.

The Inside Sales Representative will work with and support our business to business (B2B) parts channel
managers and regional sales managers. The role will be responsible for influencing customer
satisfaction for the entire organization and create "Customers for life." The Inside Sales Representative
work with internal and external customers to support the departments goals and objectives.

As an Inside Sales Representative, you will:

Answer all incoming inquires via phone, email, or website
Open, work, and ultimately close all sales cases
Provide order updates and order Estimated Time of Arrival (ETA)’s for open sales orders
Monitor backorder report and provide customer follow up
Assist with B2B sign up process
Communicate clearly with Parts Channel Managers and Dealership Regional Managers to
assist with channel specific activities
Participate in outbound sales strategies to upsell and capture more sales

To be considered an Inside Sales Representative, you will need:

High school diploma or equivalent
Minimum of 3 years of customer service experience in a contact center
Strong computer skills to include Microsoft Office Suite
Strong knowledge of essential Customer Service/Customer Support concepts and best-practices
Excellent verbal and written communication skills, and proven reliability in a fast-paced contact center environment
Well-developed problem-solving skills and the talent to work with challenging customers
Consistent follow-through, with a commitment to achieving a positive customer experience through every interaction
Strong organizational skills and the composure needed to juggle multiple customer concerns at once
Tact and professionalism when handling sensitive/confidential information

A successful candidate may also have:

Experience in the business to business sector
1 year of experience with Salesforce
1 year of experience with Omni-Channel Support (simultaneous Live Agent Chat, email, and phone support)
1 year of experience in Automotive, Fleet Management and/or Alternative-Fuels sectors
1 year of experience with Talkdesk
Expert knowledge of the ROUSH and Street Legal Performance (SLP) product line, applications and fitments
Ability to work overtime as needed including weekends

Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.

If you share our passion for providing innovative solutions to complex challenges, we want you on our team.

Please visit our careers page and apply by clicking on this link: https://jobs.roush.com/us/en/

Visit our website: www.roush.com

Like us on Facebook: www.facebook.com/RoushCareers

Roush is an EO employer – Veterans/Disabled and other protected categories

If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at 734-779-7087.

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