Quality Supervisor

Orlando, FL
Full Time
1424 - RES Orlando

We work alongside the best and brightest to do incredibly cool things you wouldn’t believe. At Roush, you’re part of building the future. Are you someone that has a passion for providing innovated solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.

We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage. 

At Roush Entertainment Systems, we create unforgettable attraction experiences and high-powered excitement at the world's most popular theme parks.

Job Summary:

The Quality Supervisor will work on a variety of manufacturing programs in the Themed Entertainment Industry supporting Ride and Show systems. The Quality Supervisor responsible for execution of customer quality requirements for products and services produced by Roush Entertainment Services (RES). This includes ensuring customer quality documentation requirements are understood and delivered to the Customer with each program deliverable.

Essential Duties and Responsibilities:

Supplier Development

  • Participate in supplier selection and sourcing decisions to ensure quality aspects are considered.
  • Train suppliers on customer quality requirements and documentation required for each program.
  • Act as company liaison between customers and suppliers to resolve specific quality problems
  • Plan and develop strategies to improve existing supplier performance through development/ training.
  • Ensure positive working relationships are maintained with suppliers.

Quality Requirements

  • Reviews customer and engineering requirements to understand quality specifications and standards for incoming materials, components and finished products ensuring compliance and quality products
    • Provides input to content of Factory Acceptance Testing (FAT) plans developed by Roush Engineering
    • Responsible for delivering quality documentation for each program deliverable
  • Work on the production floor with assembly personnel to perform in-process quality checks and audits as identified and required in build documentation. Ensure all build documentation is completed in compliance with customer requirements.
    • Investigate and troubleshoot product or production issues. Develop corrective actions, solutions and improvements
  • Conduct Factory Acceptance Testing (FAT) according to documentation provided by the Customer or Engineering with assembly and engineering support
  • Manage the Material Review Board (MRB) process for assigned programs and participate in regular reviews of non-conforming materials and disposition according to department procedures
    • Document required corrective actions with Quality Defect Notices (QDN)
    • Identify key supplier capability issues and implement improvement plans
  • Support department Quality System and follow any procedures or work instructions provided for assigned projects

Customer Satisfaction

  • Reviews customer quality complaints and initiates corrective action to expedite resolution and satisfy our customers. Represent RES Quality to our Customers.
  • Monitor and strive to improve quality performance throughout our facilities


  • He/she is responsible for managing all human resource needs of his/her team including training personnel in all RES processes and procedures, professional development, annual performance reviews and participation in recruitment, as required
  • Administration of the RES measuring equipment system and calibration of such equipment

Education and Experience (required):

  • Bachelor’s Degree in Manufacturing/Engineering/Quality discipline or equivalent combination of education and work experience
  • 5 years of experience in a Quality role, preferably in a manufacturing environment
  • Able to read and interpret 2D drawings, including Geometric Dimensioning and Tolerancing (GD&T) and inspection reports

Skills, Knowledge and Abilities (required): 

  • Must be a self-starter, exhibit excellent organizational, problem solving and analytical skills, high standards with attention to detail and strong time management skills
  • Excellent oral and written communication skills
  • Proficient in MS applications (i.e., Word, Excel, PowerPoint)
  • Experienced in quality management methods, ISO 9001 quality system requirements and auditing.
  • Understanding of machining and inspection processes

Education and Experience (preferred):

  •  American Society of Quality (ASQ) Certification

Skills, Knowledge and Abilities (preferred): 

  • Knowledge of manufacturing processes including machining, welding assembly and composites
  • Knowledge of basic quality tools such as: 7D/8D, 5 Whys, Pareto Charts, Failure Mode and Effects Analysis, Control Plans, Process Flow Diagrams, Tree Diagrams, Cause and Effect Diagrams (Fishbone), Control Charts, Check Sheets and Scatter Diagrams


Our Full-Time benefits include medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, and paid holidays

Visit our website:  www.roush.com

Like us on Facebook: www.facebook.com/RoushCareers

Roush is an EO employer – Veterans/Disabled and other protected categories. If you need reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at 734-779-7087.


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