Customer Support Agent

Livonia, MI

Full Time

Museum / Retail - Michigan - 1937

Entry Level

We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovated solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.

We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.

As a Customer Support Agent, you will ensure a welcoming and seamless visitor experience by assisting with inquiries, ticketing, and navigation of exhibits. The role will address concerns, recommend programs or merchandise, and help maintain the museum’s reputation for exceptional service and cultural engagement.

As a Customer Support Agent, you will:

Welcome customers with a friendly and professional demeanor, creating a positive shopping experience
Provide personalized product recommendations and address customer inquiries with expertise
Communicate current sales, promotions, and special offers to customers
Assist customers throughout the purchasing process, ensuring their needs are met
Process sales transactions accurately and efficiently, including packaging purchases with care
Maintain a clean, organized, and visually appealing store environment to uphold brand standards
Replenish stock and ensure shelves are well-organized and fully stocked
Monitor and manage inventory levels, reporting discrepancies or restocking needs as necessary

To be considered as a Customer Service Agent, you will need:

High School diploma or equivalent
Minimum of 2 years retail experience
Exhibit professionalism in all interactions, maintaining a positive and respectful demeanor
Demonstrate proficiency in computer applications and systems relevant to the role
Possess excellent verbal communication skills, ensuring clear and effective interactions.
Showcase exceptional organizational abilities, effectively managing tasks and priorities

Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, employee referral bonuses, paid vacation, paid holidays.

Visit our website: www.roush.com
Like us on Facebook: www.facebook.com/RoushCareers

Roush is an EO employer – Veterans/Disabled and other protected categories
If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at (734) 779-7087.

#JT #LI-DNI

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