Available Position (Company name withheld)

IT Desktop Technician II

Wittman, AZ
Full Time
Prototype Services - 1603
Experienced
At Roush, we fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense, and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.

Job Summary:

This position will provide Level 1 and Level 2 support, Level 1 is provided via a Help Desk, Level Two support can be in the IT Office or at the user’s location. Technician needs to be able to install and configure new hardware and software and provide technical support to users and customers. This role is also expected to excel in installing and configuring new hardware and software, all while taking a proactive approach to process improvement to provide advanced technical support to users and customers. The position is in Wittman, AZ.

As IT Desktop Technician II, you will
  • Provide Level 1 Help Desk Support to the organization, including the analysis of support requests and the development of strategies for reducing recurring issues
  • Provide Level 2 support for computers and workstations, implementing best practices to streamline service delivery and reduce downtime
  • Provide installation and configuration of new hardware and software, identifying opportunities to standardize procedures for increased efficiency
  • Implement and manage corporate standard software configurations, continually assessing software needs, licensing, and updates for process enhancements
  • Offer expert-level hardware support for standard computer equipment, including printers and scanners, and proactively assess hardware life cycle to optimize replacement schedules and minimize disruptions
  • Provide advanced technical support to users and customers, both remotely and on-site, with a particular focus on computer and software issues. Analyze recurring issues and develop proactive solutions
Minimum qualifications to be considered:
  • Bachelors degree or 5 years of experience of Desktop Support in a Windows environment
  • Be able to answer calls from users and troubleshoot issues
  • Must be able to work with a log tracking system to route logs to the proper support group
  • Must be experienced in installation and troubleshooting of all currently supported Windows operating systems including 10 and 11 Pro versions
  • Must be experienced in installation and troubleshooting all currently supported versions of Microsoft Office
  • Must have proven experience in researching and interpreting technical documentation
  • Must have strong written and verbal communication skills
  • Must be experienced in installation and troubleshooting of Microsoft Windows
  • Maintain records in Asset Control System
  • Create, Update and Close Service Requests in systems
A successful candidate may also have:
  • Certification in Engineering Technology or similar
  • National Institute for Automotive Service Excellence (ASE) Certification
  • Experience with automotive powertrain systems, alternative fuels or electric battery systems
  • Proficient in the use of maintenance tools, repair and special tools, diagnostic equipment
  • Familiar with application of diagnostic software such as Ford International Diagnostic Software
    (F-IDS), Ford Diagnosis and Repair Systems (FDRS) and Diagnostic Engineering Tool (DET)
  • Knowledge of vehicle systems (powertrain, chassis, electrical, thermal, exteriors, interiors, etc.) and related components, component materials & fasteners
  • Valid Commercial Driver’s License (CDL)

Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.
If you share our passion for providing innovative solutions to complex challenges, we want you on our team.
Please visit our careers page and apply by clicking on this link: https://jobs.roush.com/us/en/
Visit our website: www.roush.com
Like us on Facebook: www.facebook.com/RoushCareers
Roush is an EO employer – Veterans/Disabled and other protected categories
If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at 734-779-7087.
 


#LI-DNI
#JT
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*